How to Take your Schedule and Dispatch to the Next Level
The most powerful link between your service team and your customers is the dispatcher. The goal of a dispatcher is to ensure the right technician with the right training reaches the customer as quickly as possible.
So how can you take your schedule and dispatch to the next level?
We have found that a great way to enhance the schedule and dispatch process is to layer Kahuna’s skills management platform onto FieldFX’s FX Schedule and Dispatch module. This enables you to dispatch the best technician, with the proper qualifications for every job.
Join us on Wednesday, May 26th at 1:00 CT to see these two solutions in action. Register here. In this webinar, you will learn how to:
- Manage technicians’ skill level by leveraging data collected on field tickets to track on-the-job training hours and performance when scheduling crews/equipment onto jobs
- Bridge the gap between competency requirements and technician availability to ensure compliance on every job
- Enhance utilization of team members through strategic analytics, empowering management to make operational and talent decisions on a shift by shift, job by job basis
- Improve Customer Service